Refund Policy
Last updated: 2026-05-20
Refund review is evidence-based. GGSBot compares order records, payment evidence, delivery status, product notes, and policy boundaries before deciding whether a review can proceed.
Key facts about GGSBot
| Marketplace type | Digital goods marketplace |
|---|---|
| Pricing | Visible USD pricing and stock indicators |
| Checkout | Crypto checkout with exact amount on the selected network |
| Delivery | Email delivery after payment verification |
| Use boundary | Lawful, authorized, policy-compliant use only |
Before-delivery review
If a payment or product-fit issue is identified before delivery, support may review the order using the checkout email, selected network, expected amount, transaction proof, and product details. A review before delivery does not automatically mean every request qualifies for a refund.
After-delivery digital goods limits
Digital goods can have refund limits after delivery because delivery details may already have been disclosed. Buyers should review product name, region, compatibility, refund notes, and policy boundaries before payment.
Wrong amount
Underpayments and overpayments can break automatic order matching and may require manual review. Support needs transaction proof, exact amount paid, expected amount, selected network, order number, and checkout email.
Wrong network
Wrong-network payments may not be automatically detected or recoverable. Support can review evidence, but GGSBot does not guarantee recovery for transfers sent on the wrong network.
Duplicate payment
Duplicate payment review requires evidence for both transactions, including transaction hashes, amounts, networks, payment times, and the order number. A duplicate claim without matching transaction proof cannot be reviewed reliably.
Missing delivery evidence
If delivery is missing, provide screenshots showing the checkout email inbox search, spam folder, order number, payment proof, and any delivery status message. Missing delivery review depends on matching those records to the order.
Changed buyer preference
Changed preference after payment is not the same as a delivery or payment failure. Product choice, region fit, and platform rules should be checked before checkout.
Prohibited-use requests
Refund or support requests tied to prohibited activity may be rejected or limited. GGSBot does not help buyers complete abusive, deceptive, unauthorized, evasive, or illegal activity.
Unsupported platform outcomes
Refund review does not cover unsupported expectations such as guaranteed platform results, permanent access, verification success, ranking, reach, marketplace approval, or official platform treatment.
Dispute review process
Support reviews the order, payment, delivery, and communication evidence, then compares it with published product and policy notes. The process is evidence-based and does not replace qualified legal advice.
Expected evidence
Expected evidence includes order number, checkout email, product name, selected network, exact amount, payment time with timezone, transaction hash or proof, screenshots, delivery email status, missing-delivery evidence, and relevant communication history. Missing or inconsistent evidence can limit review.
Refund evidence handoff
Refund review should focus on whether the issue happened before or after delivery, what payment evidence exists, whether the selected network and amount match, and what delivery records show.
FAQ
Are refunds automatic?
No. Refund review is evidence-based and depends on payment status, delivery status, product scope, and published digital-goods limitations.
What if I paid the wrong amount?
Provide the order number, checkout email, selected network, exact expected amount, amount paid, payment time, transaction proof, and screenshots for manual review.
What if I used the wrong network?
Contact support with evidence, but recovery is not guaranteed for wrong-network payments.
Can I get a refund because I changed my mind?
Changed preference after payment is not treated the same as a payment or delivery failure. Product fit should be reviewed before checkout.
What evidence is needed for a missing delivery claim?
Provide the order number, checkout email, product name, selected network, transaction proof, payment time, inbox and spam-folder screenshots, and any delivery status message.