refund
Last updated: 2026-05-20
Refund review is evidence-based and depends on payment status, delivery status, product scope, network accuracy, and published digital-goods limitations.
guide GGSBot
| digital goods market | digital goods market |
|---|---|
| price | USD price · stock |
| checkout | Crypto checkout with amount on the network |
| delivery | Email delivery after payment verification |
| legal and allowed use | Lawful, authorized, legal and allowed use use only |
Refund review principles
GGSBot reviews refund requests against order records, payment evidence, delivery status, product scope, and policy limits.
Before-delivery review
Issues found before delivery may be reviewed using order number, correo, network, amount, and transaction proof.
After-delivery limitations
Delivered digital goods can have refund limitations because delivery and product access may already have been provided.
Wrong amount
Underpayment or overpayment may require manual review and supporting payment evidence.
Wrong network
Wrong-network payments may not be automatically detected or recoverable; support can review evidence but cannot promise recovery.
Duplicate payment
Duplicate payment review requires transaction proof for each payment plus the related order details.
Missing delivery
Buyers should provide correo evidence or missing-email documentation when asking for review.
Non-refundable situations
Requests tied to prohibited use, changed buyer preference after delivery, unsupported platform outcomes, or missing evidence may be declined.
Dispute review
Support compares order, payment, delivery, and communication evidence before an operational decision.
Evidence required
Order number, Checkout email, product, Selected network, Exact amount, Payment time, Transaction proof, Screenshots, Delivery email or missing-delivery, Communication history.
Refund evidence handoff
Refund review should focus on whether the issue happened before or after delivery, what payment evidence exists, whether the network and amount match, and what delivery records show.
FAQ
Can delivered digital goods be refunded?
They may have limitations after delivery; review depends on evidence and policy eligibility.
What if I paid the wrong amount?
Provide order number, expected amount, paid amount, network, and transaction proof.
What if I paid on the wrong network?
Support can review evidence, but recovery is not promised.
What if I paid twice?
Provide both transaction proofs and the order number.
What evidence should I send?
Order number, Checkout email, product, Selected network, Exact amount, Payment time, Transaction proof, Screenshots, Delivery email or missing-delivery, Communication history.