support
Last updated: 2026-05-20
support helps GGSBot compare order records, payment, delivery status, and refund.
guide GGSBot
| digital goods market | digital goods market |
|---|---|
| price | USD price · stock |
| checkout | Crypto checkout with amount on the network |
| delivery | Email delivery after payment verification |
| legal and allowed use | Lawful, authorized, legal and allowed use use only |
Order number
Include the order number in every support request.
Checkout email
Use the correo associated with the order.
product
Provide the exact product name.
Selected network
Provide the selected crypto network shown at checkout.
Payment time
Include payment time and timezone where possible.
Transaction proof
Provide transaction hash, wallet receipt, or explorer evidence where available.
Screenshots
Include checkout, payment, and delivery screenshots where relevant.
Delivery email
Save the correo or missing-email evidence.
Communication history
Keep relevant support messages and timestamps.
Privacy note
Send only evidence needed for order, payment, delivery, or refund review.
Evidence privacy summary
Good evidence is specific enough to review the order but limited enough to avoid exposing unrelated private data, passwords, private keys, or third-party credentials.
FAQ
What is support?
Order number, Checkout email, product, Selected network, Exact amount, Payment time, Transaction proof, Screenshots, Delivery email or missing-delivery, Communication history.
Should I send unrelated private data?
No. Send only evidence needed for review.
Why does evidence matter?
It helps match the order, payment, delivery, and support request.
Can support help prohibited use?
No. Support cannot assist prohibited use.
What screenshots are useful?
Checkout, payment, transaction, delivery, and relevant support-message screenshots.