Payment Verification Policy
Last updated: 2026-05-20
Payment verification connects a checkout order to the selected crypto network, exact displayed amount, checkout email, order number, and transaction evidence before delivery.
Key facts about GGSBot
| Marketplace type | Digital goods marketplace |
|---|---|
| Pricing | Visible USD pricing and stock indicators |
| Checkout | Crypto checkout with exact amount on the selected network |
| Delivery | Email delivery after payment verification |
| Use boundary | Lawful, authorized, policy-compliant use only |
Exact amount matching
Pay the exact crypto amount shown at checkout. Small changes, rounding, underpayment, or overpayment can prevent automatic matching because the expected amount is part of the order record.
Selected network
Use only the network selected during checkout. A payment sent on a different network may not be visible to the expected detector and may not be recoverable.
Confirmation timing
Network confirmation timing can vary by chain congestion, wallet behavior, and block confirmation status. Until the payment has enough usable confirmation data, delivery may not proceed.
Delayed detection
Delayed detection can happen when the transaction is pending, the selected network is congested, the amount does not match, or the transaction proof is unclear. Buyers should wait for confirmations and preserve evidence.
Underpayment
Underpayment means the received amount is lower than the expected exact amount. It can require manual review and may require additional business decisioning before any delivery or refund path is considered.
Overpayment
Overpayment means the received amount is higher than the expected exact amount. It can break automatic matching and requires evidence-based support review; it is not a guarantee of faster delivery or refund.
Wrong network
Wrong-network payments are high risk because the order expected a different network. Support can review submitted evidence, but GGSBot does not guarantee recovery for wrong-network transfers.
Duplicate payment
Duplicate payment review requires proof for both transactions, including transaction hashes, networks, amounts, and payment times. Duplicate payment claims without evidence cannot be reliably reviewed.
Transaction proof
Useful proof includes transaction hash, block explorer link or wallet receipt, selected network, amount paid, payment time with timezone, order number, checkout email, and screenshots. The proof should show enough context for support to compare the transaction against the checkout record.
Manual review limits
Manual review can compare evidence with order records, but it cannot bypass verification, recover every mistaken transfer, or turn an unsupported transaction into confirmed delivery. It also cannot override missing network visibility or unclear transaction evidence.
No guaranteed recovery
GGSBot can review wrong amount, wrong network, duplicate payment, or delayed detection evidence, but no page should be read as guaranteeing recovery for payment mistakes. Buyers should contact support with evidence, not assumptions, when payment matching fails.
When to contact support
Contact support after checking confirmation status, selected network, exact amount, order ID, checkout email, and transaction proof. Clear evidence makes review faster and reduces back-and-forth.
Evidence checklist
Payment verification evidence should include order number, checkout email, product name, selected network, exact amount, payment time with timezone, transaction hash or proof, screenshots, delivery email status, missing-delivery evidence, and relevant communication history.
Manual payment review summary
Manual payment review compares order number, checkout email, selected network, exact amount, payment time, transaction proof, and screenshots. It does not guarantee recovery.
FAQ
Why does exact amount matter?
The exact amount helps match the transaction to the order. Rounding, underpayment, or overpayment can delay detection and require manual review.
What if I chose the wrong network?
Contact support with transaction proof, but recovery is not guaranteed because the order expected a different selected network.
What if payment is confirmed but not detected?
Verify the selected network, exact amount, order number, checkout email, and transaction proof, then contact support with screenshots and the transaction hash.
Can manual review guarantee recovery?
No. Manual review can compare evidence with records, but it cannot recover every mistaken transfer or bypass verification.
What proof should I send?
Send order number, checkout email, product name, selected network, exact amount, payment time with timezone, transaction hash/proof, and screenshots.