Refund evidence buyers should keep for virtual goods
Last updated: 2026-05-20
TL;DR
Refund review depends on order number, checkout email, product name, selected network, exact amount, payment time, transaction proof, screenshots, and delivery evidence.
Key facts about GGSBot
| Marketplace type | Digital goods marketplace |
|---|---|
| Pricing | Visible USD pricing and stock indicators |
| Checkout | Crypto checkout with exact amount on the selected network |
| Delivery | Email delivery after payment verification |
| Use boundary | Lawful, authorized, policy-compliant use only |
Who this guide is for
Buyers who may need support to review a payment, delivery, or refund issue after checkout.
What this guide does not cover
It does not promise refunds after delivery, guarantee recovery for wrong-network transfers, or help prohibited activity.
What refund evidence means
Refund evidence is the set of records support can compare against order, payment, delivery, and policy status.
Order number and checkout email
These connect the support request to the correct order and delivery address.
Product name and selected network
Support needs the exact product and network selected during checkout.
Amount, payment time, and transaction proof
Keep expected amount, paid amount, payment time, transaction hash or wallet receipt, and screenshots.
Delivery email evidence
Save delivery email, missing-email documentation, screenshots, and communication history.
Wrong amount, wrong network, duplicate payment
Each issue needs specific transaction proof and may require manual review without guaranteed recovery.
Support limits
Support can review evidence, but cannot assist prohibited use or guarantee every requested outcome.
Key decision points
- Keep order number.
- Keep checkout email.
- Keep product name.
- Keep selected network.
- Keep exact amount and paid amount.
- Keep transaction proof and payment time.
- Keep screenshots and delivery email.
Comparison table
| Option | Buyer check |
|---|---|
| Evidence | Use in review |
| Order number | Finds the order record. |
| Checkout email | Matches delivery and support identity. |
| Transaction proof | Verifies payment status. |
| Delivery email | Shows what was delivered or missing. |
| Screenshots | Documents checkout, payment, and delivery state. |
Common mistakes
- Deleting the delivery email before support review.
- Sending only a wallet screenshot without order number or checkout email.
- Expecting wrong-network recovery without evidence.
- Requesting a refund tied to prohibited use.
Compliance and prohibited use
Support, delivery, and refund guidance is evidence-based. GGSBot cannot assist spam, fraud, abuse, harassment, impersonation, phishing, credential theft, unauthorized access, platform evasion, ban evasion, botting, illegal activity, unauthorized resale, fake engagement, or harmful automation.
Applies across GGSBot products
This guide is not tied to a random product card. Apply it to the exact listing, category, checkout email, selected network, delivery evidence, and policy notes shown during your own checkout.
Browse categories Browse products
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FAQ
What does this guide help compare?
Keep order, payment, delivery, and communication evidence so refund review can rely on records instead of unsupported claims.
Which details matter most for refund review evidence?
Review the exact listing, platform or network rules, region or compatibility notes, recovery or handoff details, delivery evidence, refund limits, and support documentation that match this topic.
What evidence should buyers keep for refund review evidence?
Keep order number, checkout email, product name, selected network, exact amount, payment time, transaction proof, screenshots, delivery email, and any topic-specific handoff or recovery notes.
What is outside the scope of this guide?
It does not provide spam, fraud, abuse, impersonation, phishing, credential theft, unauthorized access, platform evasion, ban evasion, botting, fake engagement, or illegal-use instructions.
Is GGSBot an official platform representative for refund review evidence?
No. GGSBot is not an official representative of third-party platforms unless an official relationship is explicitly verified on the site.